At Weviy, we are committed to delivering high-quality digital solutions that empower businesses to establish and grow their online presence. We understand that circumstances may arise where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for most of our services. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of the original transaction date, subject to the following conditions:
- Service Quality Issues: If our service does not meet the specifications or quality standards as described at the time of purchase.
- Technical Problems: If technical issues on our end prevent you from accessing or properly utilizing the service, and we are unable to resolve them within a reasonable timeframe.
- Dissatisfaction with Service: If you are genuinely dissatisfied with the service quality or results, provided the request is made within the 30-day period.
2. Additional Eligibility for Refund
Beyond our 30-day guarantee, refunds are also considered under the following conditions:
- Duplicate Payments: If you are charged multiple times for the same service due to a billing error.
- Unauthorized Transactions: If a payment was made without your authorization, provided that it is reported within 30 days of the transaction.
- Service Cancellation: If we are unable to deliver the promised service due to circumstances beyond your control.
3. Non-Refundable Situations
Refunds will not be issued in the following scenarios:
- After 30-Day Period: Refund requests made more than 30 days after the original purchase date (except for the specific circumstances mentioned in Section 2).
- Completed Custom Work: Custom development, design work, or consulting services that have been completed and delivered according to specifications.
- Violation of Terms: If your account is suspended or terminated due to a breach of our Terms & Conditions.
- Third-Party Services: Costs associated with third-party services, domains, or hosting that have been purchased on your behalf.
4. Refund Request Procedure
To request a refund, please follow these steps:
- Contact our support team at support@weviy.com within 30 days of the transaction date.
- Provide detailed information about the issue, including your account details, transaction ID, and the reason for the refund request.
- Our team will review your request and respond within 3-5 business days.
- If additional information is needed, we may request documentation or clarification to process your request.
5. Refund Processing
If your refund request is approved:
- The refund will be processed to the original payment method used during the transaction.
- Processing times may vary depending on your financial institution but typically take between 5-10 business days.
- You will receive a confirmation email once the refund has been initiated.
- Any work, files, or access provided as part of the service may be revoked upon refund processing.
6. Subscription Services
For subscription-based services:
- You can cancel your subscription at any time through your account settings.
- Cancellations will take effect at the end of the current billing cycle.
- Refunds for subscription services are subject to our 30-day money-back guarantee from the original subscription start date.
- Partial refunds may be considered for annual subscriptions cancelled within the first 30 days.
7. Chargebacks
Initiating a chargeback without first contacting our support team may result in the suspension or termination of your account. We encourage you to reach out to us to resolve any issues before contacting your payment provider, as this helps us maintain better service for all customers.
8. Modifications to the Refund Policy
Weviy reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date, and we encourage you to review our policies periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at:
Email: support@weviy.com
This policy is effective as of [Insert Date] and supersedes all previous versions.